I ordered a denim jacket with knitted sleeves and a luxurious fake fur collar. At least that's what the collar looked like in the photos on Dresslily's website. Denim jackets aren't something I'm normally interested in, but I love glamorous fake fur collars, and this one looked fabulous in the photos, so fluffy and beautiful. That's the only reason I bought the jacket. But in real life the collar turned out to be flat, skimpy, and daggy. Anything but glamorous. It's exactly the kind of fur collar I can't stand. Here's what it's supposed to look like: http://www.dresslily.com/turn-down-neck-long-sleeve-spliced-flocking-denim-jacket-product*******.html
Also, the buttonholes hadn't been cut open. They're just embroidered buttonhole shapes with no holes.
Dear Barbara,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We sent you an email regarding this issue, please kindly check and reply to us.
Please rest assured that we're always trying our best to deal with any problem for our customers.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Dresslily Customer Service