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Using a Groupon, I sent Scan Digital many family photos to be digitized, including several 8x10s. Several weeks later I got back the disk. The photos were scanned improperly so they are all underexposed. But worst of all, they lost my irreplaceable 8x10s and they are not on the disk. Several calls to the company have not produced any result other than they "can't find the photos." This is a horrible company who pretends to give good customer service by including little thank-you notes with your order. Bull$#*!. I am heartsick over this.
Barbara H.'s review of ScanDigital Photo Scanning earned 12 Very Helpful votes
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If you are expecting a reasonable time frame for your scanning, this is NOT the company for you....
I had been procrastinating for years in digitizing my photos. Finally, since I was downsizing and...
Hello Barbara,
I am very sorry to hear you have had a negative experience with ScanDigital. The safety of our customer's materials are our top priority. I assure you that our entire process is very airtight.
All orders are individually scanned upon arrival and only one order is checked in at a time. All materials are inventoried and placed in a secure bin which is sealed and only opened by the technician that will be processing that specific order. Each order is then securely sealed in the bin once again and gets processed by Billing and finally your order is shipped. Emails are automatically sent out every step of the way.
Unfortunately, it looks like the images you are missing were never checked in, and this is why they were never scanned and are not in your completed disc. However, as a courtesy, we did open a full investigation and looked through our entire warehouse for your materials to ensure we did everything we possibly could to make sure the photos were not here. Since the images never arrived here and were not checked in, we did not have any luck finding anything under the description of your missing images. I apologize for any inconvenience.
I do hope that your images came up at your location.
Feel free to contact us with any questions you may have.
Best Regards,
Danny L.