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Love it! Whatever I need I can find it here ;)
I wouldn't count on them at all. I purchased an item 29 of Jan, and I supposed to receive it at 3 of Feb. I bought it as a Valentine's day gift. Today is 13 of Feb and I still didn't receive it. I communicated with them three times. First time, they promised that I will receive it soon. Second time, they said they don't know where is my package. After all, they send me an email with this respond
"We have notified the shipping company and they will be starting an investigation into the issue within 24 hours. Their investigation should be resolved within 8 business days and they may contact you via phone during that time."!
Tomorrow is Valentine's day and they want to investigate and resolve the problem within 8 days! So I should tell to my boyfriend that he will receive his Valentine's day gift within 8 days! This is unacceptable for the online purchase site, which their commitment to on time shipping is the first rule to be successful.
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Ordering from Google offers a mixed bag of experiences. On the plus side, their product range is...
Hi Baharak,
I'm truly sorry to hear of this mishap with your intended Valentine's Day gift. Please know that in the event of a lost or missing package, our team is unfortunately at the mercy of the UPS investigation process. However, I can assure you that we will go over and beyond to make this right for you. So I can look into the status of your issue, can you please send me a private message with your order number and user id? Thank you.
Best,
Jason Faria
Sr. Manager Customer Service