Most Dishonest company out there. Your calls go to another country with a different culture that could not understand them and they don't understand you.
After all these years that I gave them over $100,000 business per year, they showed their thru face. Pandemic put a toll on all small businesses. AMEX was the only one to lower my spending limit all the way ($2000 a month) what a joke. I took my business to B of A. They are very understanding and pro-business. Amex company doesn't care about your success pandemic or not? Greedy Greedy Greedy.
The different fees often make or break a deal for a merchant. This is why many merchants, especially small businesses, don't accept American Express. American Express' interchange fee is just way too high. Providers like Visa and Mastercard charge between 1.5% and 2.5%, while Amex charges merchants between 3.5% and?. They only care for big businesses not small ones like us.