Recovering from breast cancer, I am so glad that I was not scared off by all the bad reviews I read here and other places. Luckily, I belong to a soap making group\blog who I asked about this company after reading these reviews, because I loved the look of the products on the site, but as I live half way around the world from the US, it was not just going to cost me a lot in products, but about the same again in shipping! Someone who knows Barb - the owner - told me had a family tragedy and was not able to keep up with quick shipping etc for a while, gave me her e-mail and said talk with her.
In the last 2-3 months I have made over 6 orders with her, each order being around 5-6 international parcels and they have all arrived faster that big companies I bought from. Everything as been fresh, well packed and clean. Her labels are clear. I even ordered ground almonds and there are completely fresh. I find each of the products has the same blurb about the benefits of the product, which I find very useful. Last time I bought her organic oil hand cream and it is the best cream I have ever used. Below I have pasted my last e-mail reply to her letting me know that my last order was on it's way, as I had mentioned I had a rush order in the order note section:
Dear Barb,
Thank you so much you have been so prompt and supportive with all my questions and my shipments. I can't tell you what it means to have you, so reliable, just a PayPal click away.
I am also so pleased with your products, no leaks, even on such a long international journey and your fragrance oils are great.
Take care.
Aysha Johns. It is a shame more people are not willing to support small family businesses and cut people some slack now and again!