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Now I am being threatened to withdraw my review or they will withhold customer service from me.
Nowhere in my review did I say I was charged $50 for shipping, not they made the ridiculous remark that if I wanted the discount (that I missed on my first order) added, they would then combine my orders and charge me $50.
Which makes ZERO sense.
I have included the email they send me, yes it is real, though even I personally find it hard to believe.
I was so excited when I found this source for DMSO. I ordered a gallon of DMSO for over a hundred dollars. I did not see that there was an additional discount available, so I placed a second order with the discount, figuring what a deal. Emailed them asking whether they could applied to my first order as well since I had simply overlooked the discount. Got the strangest call back telling me they could apply the discount to my first order but had to put my orders together and charge me $50 for shipping. I was puzzled, their website clearly stated free shipping for orders over $100. She acted like I was trying to be sneaky and avid shipping, very bizarre.
I just said cancel one order, since I was irritated by their illogical statements.
Then, item arrived and for whatever reason, it was jammed in my mailbox. I took it out and it was frozen. I put it my pantry to defrost, when it did, I noticed the leak and the gash on the side of the bottle. I emailed California pet pharmacy with pictures and it wasn't enough, they wanted the package it came in. Which I had thrown out.
Long story long, now I got a letter from the post office asking me for the same. Basically California pharmacy wants me to take it out with USPS.
I am out of $100, and they are out a very good customer. The end
Tip for consumers:
Terrible customer service
Ayse O.'s review of California Pet Pharmacy earned 3 Very Helpful votes
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