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At the onset, the price is ridiculous. It's worth almost as much as the item to be shipped. But I thought, it's okay I just want a reliable courier service. Boy was I wrong! Not to mention that the package was delivered more than a week pass the expected day of delivery, the local courier asked me for an additional 3,480 Yen! That's on top of the enormous amount already charged to me by Borderlinx. So NO! Borderlinx is expensive, inefficient, and a SCAM!
Ayi T.'s review of Borderlinx earned 5 Very Helpful votes
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Ayi T,
Thank you for your feedback and sorry to know that your experience wasn't that great while using our services. We can assure you that all deliveries are fulfilled within 2-3 business days via our Experss shipping, and 4-6 business days via the Standard shipping. Occassionally, customs office in destination country may hold the items for extended period which can delay the deliveries. Unfortunately, such delays are not within our control nor DHL, as we cannot expedite or interfere in the matters of customs.
In regards to the extra charges, all our shipments are shipped as Delivery Duty Paid (DDP), which means you pay the shipping, duty/tax (as applicable) upfront to Borderlinx, and we will prepare the customs paper and clear the customs on your behalf, and you do not have to pay any charges on delivery. This is in line to provide you with a completely hassle free shopping experience through our services.
In very rare cases, due to mis-communication with local DHL, you might be asked to pay the duty/tax again. However, we'll always take such issue promptly and will coordinate with local DHL to clear the shipment at no extra cost to you.
Please accept our sincere apologies for any delay and inconveneince caused.
Regards, Borderlinx team