Aurora W.’s Reviews of Velvet Caviar & more

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Mobile Accessories

5/26/23

I want to like this company because the cases are so cute but unfortunately I can't because the customer service is trash. They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. If I could give less than 1 star, I would.

Tip for consumers:
Don’t expect for them to actually respond to you if you have a problem.

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Thank you

Emily S. – Velvet Caviar Rep 5/27/23

Hi Aurora,

We apologize for the poor customer service experience you had. We understand your frustration with our delayed responses and lack of assistance.

Improving our response times and addressing customer inquiries better are our top priorities. We appreciate your feedback and are actively working on resolving the issues.

If you have any specific concerns or questions, please provide us with the details, and we will assist you promptly.

Thank you for your understanding.

Best regards,
Velvet Caviar Customer Support