I ordered clothes several weeks ago. Half of the clothes came, and as others have noted, the quality was lacking. Haven't received any word on when the rest will be shipped. If you go to their website, although it looks flashy, it's impossible to get a hold of them. No matter what time you call, their phone is sent to voicemail. Chat also came back saying that this was not their operating hours. The have another email but it is listed for pre-sale only (hmmm sounds like they know a large number of people are trying to contact after purchase, trying to actually get the clothes they already paid for), and when you fill out their ticket form, as soon as you select category of inquiry from the drop down it clears the field and doesn't let you fill anything or select any category but you can't submit the entire form unless that piece is entered. Even though their website boasts several ways to get a hold of them, non of them appear to be working!
I understand if a company has a bit of a delay for shipping orders but I paid $60 in shipping so there is no excuse for this!
Buyer be ware!
Dear Avolyn,
Thank you for notifying us of your complaint.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. We have explaint the issue to you and please reply us.
If any question, please email to support@rosewholesale.com.
Kind regards
Rosewholesale Customer Service