Ave m.

Order and payment process is like rocket (its quick and easy)
But when it comes to shipping and customer service it sucks to the highest level.
They have this shipping police of 3-5 days within Metro manila delivery and 5-10days outside Manila. I place my order and paid it same day with my debit card 6 varrious items.
3days later I receive a letter that 2 of my items will be delivered first and the other will be delivered split.
I responded to their email saying I prefer that it will be delivered at once, cause its silly receiving items in different dates. But they said they have no control of it because items are from different merchants. I don't really fully understand but I have experience multiple items in Zalora I receive it in once delivery in 3days (positive).

Anyways moving forward. I recive 2 of my items from Lazada but then the remaining 4 items werent delivered at the date I expected (Nov. 14)
I checked with 2go tracking since its their courier, system response is:
11/11/2014 3:22:00 AM ACCEPTED SHIPMENT FROM CUSTOMER
11/12/2014 7:39:00 PM LOADED 5J559
11/17/2014 4:50:00 PM ARRIVAL CEBU

Notice when it was loaded in Flight 5J559 was Dec. 12 and it arrives in Cebu 5days after, this is insanely ridiculous and when I ask 2go why is this? Is the airplane flying that slow that it takes 5days before it arrives in Cebu.
They said they have no idea what happens. I called up Lazada customer service they just reiterate to me that they shipped it via 2go on Nov. 11.
So bottomline is, LAZADA dont even care to monitor or follow up if the items were really delivered or not.
In fact by nov. 14 I emailed them that I should recieve my items that day but no response at all.

So I say, crappy customer service and lacks of care towards customers both LAZADA and 2go. Nobody wants to be blame and nobody knows what they are doing and what is their responsibilities.

So kept out.
I regret being lazy going out for shopping in malls and opted for Online purchases with LAzada sorry but I wouldn't recommend this company unless they will make total revamp in their work force and employee customer service skills.
And

:(