Austin C.

The optometrist office I work at uses DemandForce to communicate with patients about upcoming appointments, order status, etc. It has some degree of integration with our eHR program, which itself isn't great, so of course all those functions are pretty unreliable, and the user interface on our end is pretty difficult to navigate. I really only directly interact with DemandForce software by using their two-way texting service to communicate with patients. They have a desktop app called DemandForce Live that I have to use, since it's the only way I can, in theory, see incoming texts as they arrive. However, on seemingly random days, it will simply not display incoming texts for up to half an hour. Their web app generally has the same problem when the desktop app does. So a patient will say "I am here for my appointment," and wait for a response, and it will never come. We have permanently lost some patients because of this. Last time this happened I called tech support the next day, but they said they could do nothing about it, and refused to escalate the call, since I could not reproduce the issue there and then while on the phone with them. I guess being able to at least sometimes receive texts is good enough. It was very frustrating. Apart from that issue, the desktop app regularly crashes, closes the window as you're reading it, and requires a very unintuitive series of mouse clicks to get back to the text conversation you were reading. My limited use of their other services on the demandforce.com website would indicate they have similarly obnoxious user interfaces. I would strongly recommend against paying this tech company to use it's poorly designed software. Two stars because sometimes, their stuff does work, so it could be worse.