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Ordered two fireplaces and had to exchange many months later. The customer service reps were extremely helpful walking me through the return and picking out the new ones. Answered a bunch of questions from my contractor and the lead times were much quicker than expected.
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Ordered was a fireplace gas log setup. One of the logs came broken and an entire new shipment of...
Service was prompt along with a follow up call on if there was anything more they could assist. I...
