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Ashley S.

Contributor Level

Total Points
80

1 Review by Ashley

  • NoMoreRack

1/16/14

I have yet to receive what I bought, two of those infinity rings. I never bought anything before, but it was all over Facebook, so I thought it was a great idea for my mother's birthday. She lives 1500 miles away, in Texas, while I live in PA, so I did two separate orders to her house and mine. I bought them last week (Jan 9, '14) and I received the delivery email yesterday, the 15th. The email had said that the order was placed on the 15th (which it wasn't), and the tracking said it left New York on the 13th. The "estimated delivery date" for PA was today, the 16th, and my mom's is tomorrow, the 17th. Mine wasn't delivered today and I doubt hers will show up on time. I understand the 2-3 weeks time and I would've been fine had they not given the tracking info and it was wrong. If something is coming to PA from NY, it doesn't take a week, it takes two days for things to deliver from Texas, and yes, I mean with USPS. I don't feel too positive about this order, from the reviews I've read and things happening already. Most people would make them to be just typical mistakes but it all coincides with reviews I've already read. I just hope this works out. If so, I'll post another, but I don't have much hope left.

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Vincent D. – NoMoreRack Rep

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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