I have used thredUP in the past and had good results. This last clean out bag I had several items that sold, some brand new with tags. I got several emails from thredUP telling me my payout amount, but my account balance never changed. When I asked about it, I was told that there was a " clean out fee ". That clean out fee was conveniently slightly more than my payout fee. There's another review on here stating " they steal clothes" and I completely agree. Thredup has lost my business. I will no longer sell, buy, or refer anyone to Thredup.