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I've had many issues over the last year but think, why not let's try again because I do like their items.
One order was never received and took months to get responses. Returning the one item I did get was out of the question and nearly impossible. So I still have a jumpsuit that I just needed a smaller size in:/
But-
Eventuality they credited be back the not received items- all but shipping. Gave me a 20% off code and offered free shipping.
Hesitant for imobvious reasons- I did place another order.
The code worked and I got back the 12$ for shipping within a week.
I did have to send one email since the two day shipping wasn't accurate. (it had been a week)
Response within 24 hours. (Shocked!)
My items are scheduled to be delivered today so I'll keep everyone posted on the delivery and condition of the items.
I'm giving a three for the attempt to make things right.
Should have read the reviews before ordering. It's a huge ordeal to contact them and nothing gets resolved. Totally forgot until I seen emails while cleaning out my mailbox lol.
Waste!
Ashley M.'s review of DressLily earned 8 Very Helpful votes
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Dear Ashley m.
Thank you for being kind enough to tell us about your experience!
We did not live up to our own expectations and want to say how very sorry we are.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Yours sincerely
Dresslily Customer Service