Ashley B.

Friday 12/12/2014 at 8:24 am I placed an order with carid total bill 286.61.
I immediately received an email confirming the order. Both items were listed as in stock and the website states 24-72 hours to ship. At 10:00 am that same day I got another email with estimated ship date of 12/16 for one product and 12/17 for the other. Today 12/19 I called at 10:30 am to check status because their online tracking still showed the same estimated ship dates but no shipping info. I was told that they would have to check with the manufacturer and they would email me the info. What I got was another order confirmation but no shipping info. I called back again. This time I was told the items were on back order and may not be available until the end of January. Now keep two things in mind. One, this was for a Christmas present and although close should have had time to get here in time. Also keep in mind that both of these back ordered items were showing as available on the website and are still showing that way now. I asked if I had been charged already and the lady said no. She said they placed a hold on the money. I told her to cancel the order. I called my bank and found out that they had in fact CHARGED me and it may take 2 days to get it back. I called carid again and asked to speak to a manager. I was placed on hold for 22 minutes and never got to speak to a manager. Needless I am not happy at all with carid. I will be encouraging all of my friends to NEVER order anything from these people and I will be posting this little story on every shopping review site I can find and be reposting and sharing it on Facebook every chance I get until I get my money back. I worked in many sales jobs. Anyone in retail will tell you that a happy customer might tell 2 people about your business. An unhappy customer will tell at least 10. My goal is to make sure that at least ******* people see this and see just how carid handles their business.