When I entered the porta-cabin office of InterRent, who were booked via RentalCars.com, there were seven people in there, all experiencing issues simultaneously. One lady was shouting because she was being refused a car due to not being a UK national and would have to re-book for £700, another was crying because the damage that InterRent had taken pictures of before their hire had 'disappeared' and were being denied by the company (also happened to another man who arrived later), a man returned to report his car had broken down before he'd left the car park, and several people were scrolling through their e-mails desperately trying to find where in the T&Cs they had messed up to be refused a car as was happening to the majority (including us).
Thankfully we were in a position to leave and pursue the company later, and upon walking into the main car rental office we were greeted with polite laughter from Avis and Enterprise and the words "Let me guess, they told you you could only have the car if you paid them £64?" - apparently an hourly occurrence and well-known scam.
When I phoned rentralcars.com for assistance on site, I was shouted at and belittled by the member of staff before he advised he could only speak to the person with the name on the booking, my father. When I offered to hand the phone to my father, the member of staff hung up. After much pursuing after the trip, I was eventually refunded the full amount (yet to be received, but we live in hope).
Hello and thank you for taking the time to write a review. I certainly understand your frustration not receiving the full payment you were expecting.
When you placed your buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are carefully inspected upon arrival. Our records indicate the ISBN you entered was for the hardcover textbook titled "Management", by ROBBINS. As you mentioned in your e-mail to us, the book that you sent was a loose-leaf textbook with a cover added by a third-party. Since we would not resell a loose-leaf textbook with a custom cover added to appear like the original/hardcover, that book was rejected from your order.
I do show that you did reach out to our Customer Service team after your book was rejected and payment was made for the amount of the loose-leaf ISBN we received, despite the book no longer being resalable with the custom/improper cover. If you have not yet received this payment, please don't hesitate to reach out to us again.
Thank you,
Bookbyte