Art F.

I paid $20 dollars for monthly fee in order to sell on Artfire. After two days, my account had been cloesed. I sent many email to Artfire, no response. I have no choice to file the complain with BBB. Firstly, your response is very general, you did not indicate which policy I violate. You provided the websites with thousands of pages which customer can not read them forever. You did not provide the answer. Secondly, your advertisement is misleading customers. Your advertisement did not clearly state that monthly subscription fee will not be refunded if Artfire close sellers's account. Only state as 14 days trial, and money back guarantee. Thirdly, other sellers are still selling as exact same item as I do on Artfire. That means sellers selling same items, some of them will violate the policy, some will not, all depends on Artfire's decision.
Finally, Artfire will not give any warning to sellers regarding for violation. They can charge sellers' monthly fee and suddenly close the accounts, because of very general reason of violation of policy.
The business model of Artfire seems to lure customer to subscribe the monthly plan, and suddenly close your account and tell you the violation of policy without refund and keep charging credit card.
I spent hours and hours in order to get $20 dollars back.The reason is very simple.The $20 is belonging to me. I get charged without getting the service from Artfire. I want to share the experience with others in order to become as same the victim as me.

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