Art B.

Absolutely the worst customer service. I upgraded to 8GB internet in the Fall of 2023. After a few months, I didn't see the speed benefit vs the cost so I asked to drop the bandwidth to 5 GB which was a better price. I started that process on Dec 1,2023. Here I am in Feb of 2024 and my bill is still reflecting the 8GB and I am paying the higher cost each month. Despite many calls, many chats, and even a technician coming to visit the house and look at the equipment, no results. All I get from any representative after either an hour of chatting or an hour of waiting for a rep to pick up my call, is that I need to call another number because they can't help me. My solution is simple, one more wrong bill and I close the account and return all equipment. Frontier is in the neighborhood. Hopefully, they are interested in my business.