Absolutely horrendous - booked a ticket described as business class on Kayak. When i got the final ticket details (after paying) it described ticket as economy. Complained to kayak and Kayak demanded proof. Fortunately i had the screen shots. Once Kayak got the screen shots, they said they would look into it, but finally came back and said there was nothing they could do and that i should read their small print! Would never use Kayak again. AVOID