Archie B.

Order had issue processing and I was sent two emails asking for clarification on my information provided, delaying the processing of my order. They do no ask for the security number of the card, which causes processing to rely on strict address information and phone number information. I called the number provided in the e-mail and no one was available to field the call.

Ordered the masks on 9/12 and received them on 9/17. Was amazed. Masks are of good quality. Nose piece is solid. Materials look and feel good. Wasn't pleased with the mask not being pressed into the mask like my other PGT masks purchased from other sources, but the mask is up to par. Customer service was responsive

I tried out freshly because it seemed interesting and the ad attracted me with a promotional rate of $30 dollars. I ordered the food, and by the time I ate 1 meal (1 day later) I had a "fresh" charge on my card for $62 or $63 dollars. I knew it was a subscription service but I did not anticipate a promotion would be processed in this fashion, or the company would literally expect you to select more meals after trying one or possibly 2 meals from them before charging you again. I contacted customer service immediately the day I identified the charge and received a response saying they were unable to stop the order from shipping, or refund the charge. That is unbelievable and unacceptable, so I wrote again. This customer service representative told me there would be no refund, do not ship the food back, as it would be spoiled, and I should share the food with my friends and family as opposed to sending the food back to them. Incredible.

Three of the six meals were enjoyable. One of the first meals I ate was a citrus salmon. Absolutely disgusting. Unfortunately I ordered two of these initially because I assumed it would be delicious. Never assume. I drown the salmon in bbq sauce and ate it anyways. The kimchi was extremely spicy and not good at all--actually it was quite bad. The salmon dishes were extremely dry and chewy, as one of my selections was a salmon dish with chimichurri. The chimichurri was good but the salmon was awful. So three of six meals were barely edible, while 3 were tasty.

Keep in mind I am being charged for another round of these meals. So I will receive three good meals and three bad meals. People have to demand better from these businesses that do not have any customer service number to call, especially if their customer service is slow to respond and does not have any flexibility or power to stop a shipment. I would have tried some other non-fish dishes if they took care of my situation like a reputable company, but unfortunately they shirked my concerns and refused to refund my money. They also wasted my time. I would not bother with this--the grocery store frozen section is right around the corner and does not require a weekly commitment. May be decent for people living in HUGE cities with no car.