April W.

Nightmare! This was my first time booking airfare with kayak. I will never use them again. After I booked my flight I received an email from globebusters with my reservation information but no confirmation. I called globebusters requesting my confirmation. I was told it would take awhile. After trying for several hours to get my confimation I was told that my credit card had been declined and the new fare would be an additional $150. I informed the sale rep that I had checked my account before booking and the funds were there. He put me on hold and when he came back the he informed me the fare had gone up $300. I told him I would book somewhere else because this did not sound right. He put me on hold again and when he came back rhe increase was back down to $150. I again stated I would book somewhere else. Was put on hold again and upon his return he stated he would try sending my card in again at the original price. The card went through but still no conformation. I called again and was told my confirmation would be issued in ten minutes. One hour later still no confirmation. I called back and the same sales rep told me that I told him I didn't have the money earlier to pay the $150.00 increase and I would have to pay. I can't remember everything I said but he gave me a five digit number and I was able to go to the airlines website directly to get my confirmation.