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April L.

Contributor Level

Total Points
80

1 Review by April

  • Sephora

4/25/23

I placed an order using a gift card. One of the items I ordered never shipped. Instead of correcting the issue they increased the price of one of the items I bought on sale back to full price and called it good. Arguing with customer service is a waste of time. She refused to acknowledge the item still showing on my order on their own site and did math to prove she was right. Of course everything adds up when you remove sales from the order. Never again.

Tip for consumers:
Service is terrible

Products used:
Highlighter that they sent

Service
Value
Shipping
Returns
Quality

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