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I booked in a Apartment/hotel from booking.com, It said that I could have a free cancelation but within 7 days before arrival. I tried to cancel but I couldn't at all, And contacted them with an email they said they would respond as soon as possible. Exactly 7 days before the official arrival. No one responded to my emails, and today tried finding ways, I finally found the center call number for booking.com in Italy because thats where Im booking from and live at the moment, He told me that I will have to pay the amount of apartment, I mean I really don't get it when I tried contacting the company no one responded now I have to deal with consequences, these hotels/apartments must respond very fast to avoid these complications. Im trying to cancel it without paying at the moment since I have proof of emails that I contacted them in advance.
Very annoyed about this situation, Never had an issue with booking.com till now.
Anna
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Hello Anna,
I'm sorry to hear about this. I would like to take a look at the cancellation policy of the reservation, and see what we can do to assist you with this. Can you please provide me with your booking number?
Regards,
Keara
Booking.com Customer Service Team