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Booking.com have blocked me writing a review on pousada Ebano that was uninhabitable. I had to fight fir my refund. Booking.com gave the excuse the booking was made by my wife----FALSE. I used my Booking.com account and my credit card!
Booking.com then said I was too late to write a review----yet they did not send me the refund confirmation they promised. Who would write a bad review BEFORE getting their refund?! Finally, Booking.com said that only one review per booking was allowed. Customer services refuse to give me contact details of a senior person at Booking.com I no longe ruse this web site as I cannot trust any reviews.
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Hello Antony,
I'm sorry to hear about this. I would like to check your reservation and see if there is anything I can do to assist you. Can you please provide your booking confirmation number to me? Alternatively, you can email to "customer.web@booking.com".
Regards,
Brian
Booking.com Customer Service Team