Anthony P.

I ordered brakes and rotors for all 4 of my tires through PartsGeek and was promised 3-day delivery at checkout. After 4 days, only 2 rotors had arrived. I contacted them regarding my missing parts via online ticket submission (because they do not have a customer service phone line) and it took them 2 days to reply to each message. They assumed that FedEx had tampered with the box instead of acknowledging their own shipping mistake. The rest of my parts finally arrived almost 3 weeks after my original order. In the meantime, I failed my NY state inspection (because of bad brake pads) and received a ticket 2 days later for no inspection sticker. The only redeeming factor is that the parts seem to be of good quality so far. I would only order through this site when you're in no rush and don't mind dealing with lousy customer support.