Bought 2 soft toilet seats that did not have brand name and realized that the $69 each could have been purchased at home Depot or Lowes for $35. $15 dollar shipping on top of that and still waited a week for arrival. A representative replied with a lengthy note about small business over head versus big box stores, etc and offered a refund minus a hefty restocking fee plus shipping at my expense.
As as I try to patronize small businesses instead of Amazon, experiences like these make me wonder if it's even a worthwhile cause.