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I have purchased Ongossamer bra from ideeli. I just received it today and it has black stain on it. It is non-returnable so hopefully it will come off after it has been washed. Dr Scholl's tan suede boots in the same order had a stain (or discoloration) on the front too. I love the comfort of these boots but have yet to decide if I should return them. I received this order within a week.
Another order in March was shipped more than a week after than expected delivery date but the product was perfect and worth the wait.
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Hi An,
Thanks so much for sharing your feedback on Sitejabber. I'm terribly upset to hear of this incident and am more than willing to help you process your returns. Please know that if a return is a result of our error or defective product, you will receive a refund of the full cost of the item and shipping charges. Can you kindly send me a private message with your order details so I can look into this and further assist? Thank you!
Best,
Jason Faria
Sr. Manager Customer Service