Ann M.

I have a CanonTR7020 printer and am being forced to participate in the printer ink program. I canceled the ink program because of lousy customer service and that was months ago. Yesterday, I received an email saying my printer ink participation is canceled and now I cannot print. I get a message that the printer cannot communicate with the corporate office to measure my ink levels so I cannot print. That is ridiculous. I should have the choice of participating in the ink program or not. This happened when I first bought the printer 2 years ago so I relented and set up the ink program against my better judgement. Their customer service is lousy. I will be buying a new printer and definitely not a Canon. I will tell everyone I know not to buy Canon printers. I will even post it on social media.