Ann H.’s Reviews of Sittercity & more

Ann's Profile

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Childcare

3/19/22

We prefer Care.com. Many more applicants and easier to search. We never met anyone, much less hired them, from Sittercity.
Sittercity charges you a monthly fee of $35, never emailing you to tell you you are going to be charged, so if you don't cancel, you will get a monthly charge on your credit card with no notice from Sittercity. It should be illegal to charge a monthly fee without an email from Sittercity with a statement. I requested a refund, and they gave me back a third of what they charged me. Very disappointing.

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Sittercity C. – Sittercity Rep Over a year old

Hi Ann!

We're sorry to hear about your experience with our site. The sitters on the site are not our employees and they independently network on our site. Depending on the location and timing, sitters can be more or less active and it's ultimately up to each individual sitter to decide whether or not they would like to respond. However, we absolutely do stress the importance of (timely) responsiveness and professionalism to all of the sitters on the site.

All of our Premium Membership subscription plans automatically renew unless canceled in order to avoid disruptions, as we’ve found that most families prefer to have ongoing access to message local sitters. Our auto-renewing membership policy is stated on the sign-up page upon checkout and in our Terms of Use.

If you ever need any assistance managing your account, please reach out to our Customer Success Team at support@sittercity.com or give us a call at 888.SIT.CITY (888.748.2489). Please note our phone lines are open Monday thru Friday, 8am-4pm CST.