Annette M.

Asian Vine Snake, 1000 crickets, 2 nile monitor.
Purchased some reptiles from the website stating 100$ minimun for free shipping withen 3-5 days. They claim in their website that the animals are shipped with heat packs via ups, fedex, delta or airborne. Package arrived via usps with no heat pack or breath holes for ventilation a box inside a box. No live animals printed on the box to let delivery personal to handle with care. The order was on May 9th 2015, monitor lizards arrived May 20th 2015 the claimed the shipping was delayed. Research shipping address it linked back to a funeral home in Palm City Florida. Our order also included 1000 crickets and an Asian Vine snake, when we called for the crickets and Snake they were very rude, cursing and vulgar language. This was after we complained about the other animals not being here and response being from them that the Snake was a "first come first serve basis and it wasn't in stock". Website does not state this nor it did not say "out of stock". We called the first time to a response similar in regards to our order saying it will all be on the way and shipping was delayed. Felton Willis answered our calls so did a lady im assume it was Nina Baum very rude individuals and liars should have told us on the 9th date of purchase the snake wasn't avail. This company does'nt need to be in business for other people to suffer the same rude hospitality and false hopes of pets to arrive that wont arrive.