Dear Anne R.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please check the email we sent to you and we are trying our best to help to solve this problem.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Rosewholesale Customer Service
Anne Has Earned 4 Votes
Anne R.'s review of RoseWholesale earned 4 Very Helpful votes
Dear Anne R.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please check the email we sent to you and we are trying our best to help to solve this problem.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Rosewholesale Customer Service