AnneMarie A.

During July and August 2015, I had 2 reservations at hotels made through Booking.com:
1) Reservation at One King West Hotel and Residence, Toronto, Canada for 23 July to 10 August. Reservation was confirmed by Booking.com to include laundry facilities for a total of $4513. 60 Cdn. When I arrived at the hotel I was told the room and the rate quoted by Booking.com would not be honored by the hotel. I was charged extra for a room with laundry facilities.
2) Reservation at Lord Nelson Hotel, Halifax, Canada for night of Aug. 15th. This was originally booked for single occupancy one bed, but was changed for double occupancy for 2 beds. I received and have the Booking.com confirmation for 2 beds, double occupancy at the same rate. When my husband and 29 year old daughter arrived at the hotel, they were told the room was single occupancy, one bed and the hotel was fully booked. This necessitated my husband and daughter sharing a bed in a very small room.