I looked up this company because their dresses seemed pretty enough. And so I ordered my dress, it came in the estimated shipping time and I had no issues. The dress came in today, and not what I was looking for at all. The dress was too big, the color does not match what they present on the site. And now I'm wary about their return policy after reading the reviews. I recently contacted them about returning it. Hopefully I'll be connected to this Veronica everyone speaks so highly of.
UPDATE: Their customer service is good, if you are unsatisfied with your dress, the customer service is quite understanding and will offer full refunds for your dress. They offered me a full refund and offered to pay for return postage Although their other dresses might seem good, but I still recommend finding the colors before ordering, because obviously the colors won't match what they have pictured.
Dear customer,
We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it. For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. We will be always at your service.
Thank you for your kind understanding and support.
JJsHouse service team
Feedback@jjshouse com