Anna N.

I bought stuff from rosewholesale.com three weeks ago, they charged my PayPal account immediately, and my order is still showing as "processing". I don't even have a tracking number for the shipment. Furthermore, the "submit a trouble ticket" page (http://support.rosewholesale.com/) does not work (you can fill in all the details but the "Submit" button does nothing!) so I can't report my issue! Buyer beware!

They're sending (free?) stuff to people to review and therefore get favorable reviews, but my experience with them has been horrible.

Jan 14,2014
UPDATE:
Just a follow-up: after I posted my issue on rosewholesale's Facebook page, they contacted me saying that the "trouble ticket" page has been fixed. On Jan 6, I opened a trouble ticket for my order. (Original order date was Dec 13!) Over the next couple of days, they responded with info about my order: two items were back ordered so they were waiting to send everything out together. They then shipped everything in the order except the two back ordered items. I received that a few days later, on Jan 10.

The quality of the items is as expected: reasonably good relative to the price point. Normally, I think would have bought stuff from them again. However, I probably won't order from them again. They have a serious problem with their supply chain and ordering system. They should have sent an update on the order's status, instead of leaving us completely in the dark. Also, that the trouble ticket page was broken is not confidence inspiring.

The bottom line is: you will eventually get your stuff, hopefully before whatever you bought goes out of fashion! :)