Anna G.

IDEELI IS THE WORSE SCAM ON EARTH! 10 days ago i purchased a dress and everything seemed to run smoothly - it was immediately shipped and arrived on time. I open the box and... is this a joke? The dress was labeled as the one i bought but was not at all the one i ordered. I send email immediately to customer service and also contact them via chat... here i copy the conversation so that you can judge yourself what a SCAM this company is.

Karen: Welcome to ideeli
Anna: hello
Anna: i received an item whoch is not what i ordered
Karen: I am sorry to hear you received the wrong item. I will be glad to check on it for you. May I have the order number, please?
Anna: *******
Karen: Thanks. One moment, please.
Karen: That was for the ABS COLLECTION Sheer Tiered Sleeveless Dress, right?
Anna: yes
Karen: I'm sorry—I checked with our warehouse and we unfortunately no longer have that item in stock. Due to the nature of our site we have a very limited inventory, which is how we keep our prices so low.
Anna: this is ridicolous
Anna: it's like a scam
Anna: you send an item which i do not want
Anna: and u tell me that the item i paid for
Anna: is not available
Karen: I'm so sorry to hear that you received the wrong item. Be on the lookout for an email from us with a pre-paid UPS return shipping label. Just print out that label, attach it to your package, and drop it off at UPS. Once we receive the item at our warehouse we will exchange it for what you ordered if we have it in stock. If the item is no longer available, we will issue a refund to the original method of payment.
Anna: i want a refund now
Anna: i don't care if u send a wrong item
Anna: you ahve no right of taking my money
Anna: and send me an item which i never wanted
Anna: when u kept my money for 10 days now for an item which u probably never had
Karen: We will be happy to refund your original method of payment once we receive the item back at the warehouse. I am extremely sorry for the inconvenience which this has caused you.
Anna: idelii is the worse scam ever
Anna: i will make sure all websites know it
Anna: so that people are aware
Anna: i purchased an item and ideeli must send me that item
Anna: i do not care its not in stock
Anna: if it was out of stock
Anna: u should have not sold it to me
Anna: how can the item not be in stock
Anna: if i bought it
Karen: Again, I am very sorry. Unfortunately, we no longer have that item in stock, so we are unable to send it to you. We sent you the wrong item, and I am extremely sorry for all the frustration this has caused you. We will be happy to issue a refund if you would like to send us the incorrect item back, but since we do not have any more of that dress, it would be impossible for us to send it to you.
Anna: why do you sell items which u do not have in stock
Anna: this is called scam
Anna: and i will sue you
Anna: this is my first and last experience with your website
Anna: but i will make sure this does not end here
Anna: you fool people unaware
Anna: i will make sure more people will be aware
Anna: moreover
Karen: Anna, I understand that this has been a very unsatisfying experience for you. I am very sorry for that. We are happy to receive the incorrect item and refund your original method of payment as well as the shipping charge; unfortunately, since the dress is no longer available, we have no way of sending it to you.
Anna: i want the refund immediawely
Anna: i will send the item back
Anna: but i want the refund immediately
Anna: i NEVER wanted this item u sent
Anna: so i do not see why i should wait for my moeny back
Karen: We are unable to issue the refund until we receive the return at the warehouse. I apologize for the inconvenience.\
Anna: what a scam
Anna: ideeli is worse than a joke
Anna: u r not providing the item i bought
Anna: and on top of it i have to wait that an itwm i never ordered gets back
Anna: i don't have time
Anna: to print labels drive to ups etc etc
Anna: who reimburses me for the wasted time and effort
Karen: I would be happy to issue a discount credit in the amount of $15 for your inconvenience.
Anna: i don't care about any store credit! I do not want to buy anything from ur scam store
Anna: i will copy this conversation and publish it on all the websites so that people know what to expect