Anna C.

I purchased the California Umbrella 9' Wood Pulley Open Market Umbrella from Wayfair in March 2015 and it broke in Mid-April 2015. I called my Rep Christine Russell assuming they would send a replacement and apologize for the inconvenience like any good customer service rep would do and instead she was very rude and almost aggressive with me saying it was not their responsibility and we probably broke it! I'm not sure why we would break our own new umbrella, but in any event we will never work with Christine or Wayfair again!