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This place is a joke. Like many others said I wish I had read reviews before ordering. I ordered the correct size and everything was way to small. 3 items were missing from my order and the necklace came broken. The heal immediately broke off my shoes I ordered. They will not exchange or refund my items after I spent $200. The material and quality of everything is terrible. I hope they get shut down!
Tip for consumers:
My tip would be do not use this site at all
Anna C.'s review of DressLily earned 2 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Anna C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com