Anna C.

This was my first time using this site and despite all the bad reviews I decided to give them a chance anyways. I shopped here during the 50% off site-wide promotion and received a confirmation email listing everything i ordered. However, when i received my shipping confirmation email, i noticed that two items were missing. Now, I read this in previous reviews about items being dropped from your order, so i went back onto the tobi website to double check. Long and be hold both items were still available to be ordered in the size and color i wanted. I sent a email to the help desk and she never offered to ship those items back to me. I also noticed they didn't apply the 50% off coupon, doing the math out, they only took off about 36%. After emailing the help desk again they inform me that there are certain brand exclusions to that promotion. This was not mentioned before nor does it state what brand the items are when you click on the description. On top of that, it was 50% entire order when i applied the coupon code at checkout. I advise everyone to check order totals when using promo codes if you do decide to shop here. I will never shop on this site again regardless of how cute some of their clothes might be, because there are better places out there that will be less of a hassle.