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I ORDERED 2 DVDS FROM THE SELLER JUSTIN GRELLER ( CHATSWORTH DIRECT DVDS) AT ADULT DVD MARKETPLACE. WHEN I DIDN'T RECEIVE THEM, I ASKED HIM FOR A REFUND. HE SENT ME IGNORANT AND NASTY EMAILS - ACCUSING ME OF HAVING THEM. I CONTACTED THE WEBSITE ABOUT THIS, AND LEFT A NEGATIVE REVIEW AND RATING. THE SELLER DELETED IT. I CONTACTED THE WEBSITE ABOUT IT, AND THEY LIED SAYING IT WAS HIDDEN. I TOLD THEM OTHER PEOPLE HAVE NEGATIVE REVIEWS AND RATINGS, AND THEIR IS POSTED - WHY NOT MINE. THEY FINALLY POSTED IT, BUT THEY CHANGED MY REVIEW AND RATING. I HAVE ALL MY EMAILS OF HOW I WAS TREATED SO IGNORANTLY. I'VE DONE BUSINESS WITH THIS WEBSITE FOR 3 YEARS WITH NO PROBLEMS. WHEN A PROBLEM DOES HAPPEN - THIS IS HOW I WAS TREATED. I DID GET MY REFUND. I DONT EXPECT ANYTHING TO BE DONE. I'M REPORTING THIS SELLER AND WEBSITE TO EVERY WEBSITE I CAN SO PEOPLE KNOW NOT TO DO BUSINESS HERE OR WITH THIS SELLER. THIS SELLER DOESN'T SEND THE DVDS, AND THE WEBSITE ' FIXES ' THE REVIEWS, AND RATINGS. I DID CANCEL MY ACCOUNT. FOR THE RECORD - MY DVDS STILL HASN'T COME. ITS BEEN A MONTH. THANK YOU.
Anita R.'s review of AdultDVDMarketplace earned 7 Very Helpful votes
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Epoch issues a credit immediately, however, it may take up to 5 business days for the credit to...
Very good service from most sellers but occasionally there is a rotten apple who takes your money...
This customer's complaint is in relation to her feeling disrespected by the seller of the Adult DVDs that she purchased. The customer contacted her seller directly when she didn't receive the order and apparently did not like the seller's response. It should be noted that the seller did refund the customer's purchase price in full. Additionally, the customer left negative feedback for the seller stating he had committed fraud. Per protocol, while ADM reviewed this case, the feedback was temporarily hidden (as was explained to the customer) until a resolution could be determined. It was ultimately determined that the seller did not commit fraud and the customer was informed that her verbal feedback would be reinstated on the site (exactly as she had written initially), but her numeric rating of a 0 (which indicates fraud) would be changed to a 1 (which indicates awful service). Her review remains on the site for all customers to see.
It's clear that the customer's reactions are an emotional response due to her feeling disrespected but they are not a legitimate argument to claim a seller or website has committed fraud. Please note the relevant details below.
The customer's initial contact with the seller regarding her missing order was on July 5,2014. The seller stated he shipped the order but requested a refund in spite of this, which was processed on July 7,2014. On July 7,2014, ADM informed the customer that her review was being investigated and explained the process of such. Over the course of the next 2 days the customer sent 7 threatening emails to ADM including, among other things, her mission to tarnish the name of the seller and ADM in any way possible.