It is insane that GameLoft can do nothing (except make excuses) to prevent cheaters/hackers from ruining the game. Either allow open chat within game (to coordinate effort amongst players to ruin it for the hackers), or make the process easier to report them. The five seconds available to type a description is practically useless. If there was a button that auto-kicked someone off a server if all players clicked it, it would solve the problem.
It's pathetic that GL charges money for their games and features, but can't even deliver the most basic security. Yes, I understand that it's a moving target and difficult to track new hacks. SO COME UP WITH A DIFFERENT SOLUTION THAT DEMOCRATIZES THE BANNING PROCESS! Don't treat the symptom, treat the disease. Seriously, this is just common sense business practice. Why would I trust any other software from GL if you can't even figure out this problem?