I made my first order from dresslily.com and i was happy with my purchase. I had read a lot of negative reviews but i thought i would take a chance anyway and im glad i did. I ordered a pair of heel/boots which arrived within a week and they ended up looking exactly like the picture, they are now my favorite and most comfortable pair of heels. I will definitely be ordering from them again. Everyones experience will be different, you just need to take a chance and make the conclusion for yourself.