The first pair I bought was good for a few months. Then it wouldn't charge properly. I paid ~$20 to ship it back and had to wait for the new one. The new one was problematic as well. The right earbud's volume would be very low and with noise most of the time. I contacted the company and after providing me with some things to try (mostly updates and didn't work) they told me to ship it back again (paying AGAIN for shipping) so they can send me another one. The customer service was terrible, it's a miracle I talked to them. The worst purchase ever. They need to change their return policy and also make better earbuds.