Angelique c.

http://shop.liveleantoday.com/index.php?main_page=advanced_search_result&search_in_description=1&keyword=mood+tanning+&x=0&y=0

I had bought a bottle of this off their webiste bck on 12/12/2014 and the compny took the money out of my accnt. Well the holidays came and went. And I never recieved my bottle of tanning lotion that i had ordered bck in DEc and it was NOW Jan 17th 2015. OVER AN ENTIRE MONTH LATER. And still with all the phone calls I made and all the emails i sent. I had no response to my messages of where my product was. And why was the money taken out of my accnt and no product was shipped.
I had to contact my bank on Jan 30th and make a dispute to the amount/company that took the money out of my accnt. And Its now FEb 2nd 2015 and Im still waiting on the money to be credited back to me.
WHAT A TOTAL WASTE OF MY TIME THO! IF THEY WERE OUT OF THE PRODUCT WHY NOT LIST IT ON THE WEBSITE OR AFTER I ORDERED IT. WHY NOT SEND ME AN EMAIL TO LET ME KNOW THY WERE OUTTA STOCK! And to GO AHEAD AND TAKE MY MONEY OUT OF MY ACCNT AND NOT PRODUCE THE ITEM OR EVEN A CALL BCK EXPLAINING THE SITUATION. I got NOTHING!
EXTREMELY POOR CUSTOMER SERVICE. WOULD NEVER BY ANYTHING FROM THEM AGAIN!

KC stylist salon- --147 s. Los robles, Pasadena, ca
If you want good customer service this isn't the place for you. I had a groupon. And it was expired. But I had surgery prior to it expiring and I called and explained my situation and over the phone they said no problem "we will still honor your groupon"
WEll it was for 3 blowouts and i only had 1 more left on my groupon. And of corse they changed their tune once I showed them my groupon. And the hairstylist said hold on while i ask my mangager. And then she came out and said that I would have to pay for my blowout $25. So I was furious. I was basically double paying. And it is up to a manger if they want to honor the groupon. And I even explained why I cudnt make it in bc of my ankle sugery. Was in a cast and on crutches for like 8 mos. They still didnt care or honor wht they had said over the phone.
In addition I had another groupon expire while i had surgery as well. And that company honored it. So its always up to the manager to do the "RIGHT" thing. And provide good customer service. Well this is ONE SALON I WONT BE BACK TO AT ALL! HORRIBLE!