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I received a dress with a malfunctioning zipper. I have been in contact with them for over a week and they are resisting taking it back. They tell me the zipper worked when it left there. That is a lie. Now they want to refund me 50 percent. Don't order if you think you may need to return! This is their fault and they won't stand behind their product. And notice when they get a bad review they put the same generic response on each one and then don't follow up. Beware.
Angela N.'s review of EricDress earned 12 Very Helpful votes
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Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you again for your order, please pay attention to your mail box. Also, we accept your return, please return the items according to what we requested. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team