I want to say that one of your manager April N. At Joss & Main <*******@wayfair.com> was very helpful and kind to me when I received 4 5-piece Lennox dinnerware set instead of 6 5-piece. I called and spoke with her. She immediately send a e-mail to the shipping company and also send me an e-mail with the tracking # for the remaining 2 sets. I received it the next day. I think because of her professionalism she calmed a VERY UPSET customer and I have placed another order. Thanks April.