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Spokeo automatically renews your subscription and does not give you the option to unsubscribe prior to the renewal date. I saw a pending charge on my credit card today and called them and asked to have the charge removed and discontinue my subscription. I was told I would be charged today but then in 6 months I would not be charged again. I asked them to credit the charge because I did not need the service and was told that was not possible.
What they fail to say is that you can not find a way to deactivate your subscription. They have that feature so buried in their website for a reason! I never did find it, and had to call them.
Angela H.'s review of Spokeo earned 14 Very Helpful votes
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Dear Angela,
We understand your concern and wish to assist in resolving this issue. Spokeo subscriptions are set to automatically renew if left active to prevent any service interruption. We make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Spokeo