COMPLETE DISAPPOINTMENT! I will never purchase from their website again. I purchased 4 items from a seller - my acct info said they shipped, but I never received them. I gave it sometime because I live in Hawaii. I sent 3 messages to the seller via the Etsy website and never received a response. I then discovered that the seller's page NO LONGER EXISTS! I emailed Etsy, and they responded A WEEK later saying that my option to open a case has expired. So, they are doing NOTHING about it other than "noting this matter in the seller's account and investigating their practices further". But I get no refund. Wow. Sorry, but that's completely unacceptable.