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What i paid for and ordered was not at all what they delivered ( see pics) and when I complained this is how they answer:
(me) Hello
I have to complain. What I paid for and what was delivered are two different things. I have attached a picture of the disappointing effort made by your florist.
This is not what I paid for and expected for my wife.
Very disappointed, please advise
(Them)
Dear Customer,
We sincerely apologize for the inconvenience caused to you.
We have checked the pictures and the delivered product is fresh and fine in quality. Also the products are delivered as per the substitution policy stated on our website and as per which the pictures displayed on our website are upgraded versions and the products upon delivery might not be same but will be similar.
The order was delivered accordingly and there seemed no issue with it.
Regards,
(My answer)
To
*******@pickupflowers.com
What a rip off... I pay a decent price and you issue my wife something worth half the value... you can dress it up as you like with your "substitution policy" terminology but you have misrepresented your offer.
I will write up a review stating the same..
Tip for consumers:
They wont offer a refund or even a partial it seems so dont use them....
Andrew W.'s review of PickupFlowers earned 4 Very Helpful votes
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Empty.
I paid a premium for flowers to be delivered to my mum the day before Mother's Day....
Scam! Don't use them! Would give zero stars if I could! I've been calling and emailing and trying...
Dear Andrew,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: betty@pickupflowers.com or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com