Andrew I.

I have made a few sizable purchases from Saks Off 5th (SO5) over the last 3 months. I have to say they have been the worst online experience I have EVER had and I purchase online very frequently. Not only is the site terrible and buggy and most things you add to your basket are actually not available when you go to checkout (lost 10 out of 16 items basket) and could not use my account to check out. Had to spend 2 hours on phone with SO5 support and only solution was to check out as "Guest". I gave SO5 benefit of doubt again and placed an order Jan 19. I NEVER received an invoice or confirmation of the order nor a single communication in regards to shipping/tracking. I have had my credit card charged and after 3 weeks received 5 of 17 items purchased! Terrible! I had to call and request a copy of the original order confirmation and an update on shipping status/tracking and again NOTHING! After calling I have sent two follow up emails... again no response. SO5 is supposed to be a premier retailer... receiving confirmation of your order and shipping status is table steaks for being an online retailer... SO5 cannot even do this well! This is by far the most frustrating company I have ever dealt with online

I have been dealing with GS for a few years- Exec Membership. In general the food is of good quality and we have been pretty happy with the food. Recently the service has become TERRIBLE and I have had lot of issues getting my shipments and orders processed. I have to say the team is useless when you need to deal with them. On top of this in the last year the price of the steak has gone through the roof. An average steak is now $12-18 when you purchase 8+ boxes of items (the steaks are not large portions). They were much better to deal with a year ago!